FAQs - Ray's Cigar

Frequently Asked Questions (FAQs)

How to Order

Ordering from Ray's Cigar is simple and secure! Here's how to place your order:

  • Browse our online store and select the cigars and accessories you wish to purchase.
  • Click on the product to view more details and click "Add to Cart."
  • Once you've added all desired items to your cart, click the "Checkout" button.
  • Provide your billing and shipping information securely.
  • Select your payment method and complete the transaction.
  • You will receive an order confirmation and shipping details via email.

If you have any questions or require assistance during the ordering process, feel free to contact us at [email protected].

Shipping & Delivery

We offer fast and secure shipping for all orders. Here's what you need to know:

  • All orders are shipped within 1-3 business days.
  • We offer both standard and expedited shipping options.
  • Tracking information will be provided once your order has shipped.
  • We currently ship to the continental United States. International shipping is available.
Do you ship internationally?
Yes, we offer shipping to the United States and worldwide, allowing you to purchase authentic Cuban cigars from the comfort of your home.
How long does delivery usually take?
Delivery times vary depending on the destination. For example, shipping to the U.S. and Europe typically takes 1-5 days after order processing.

Returns & Exchanges

If you're not fully satisfied with your purchase, we offer returns and exchanges under the following conditions:

  • Products can be returned within 30 days of receipt for a full refund (minus shipping costs).
  • Items must be unused and in the original packaging.
  • If your product is defective or damaged, contact us immediately for a replacement or refund.
What is your refund policy?
Refunds can take up to 10 business days to appear in your bank account, credit card or payment account. Store credit can be issued immediately after a return is processed.

Payment Methods

We accept a variety of secure payment methods, including:

  • Credit/Debit Cards (Visa, MasterCard, American Express, and Discover. Orders from $2000 only)
  • PayPal (Special Conditions may apply)
  • Bank Transfer ( Orders from $2000 only)
  • Cryptocurrency (BTC,ETH,LTC,Binance Pay,Etc)
  • Zelle
  • Cash App
  • Google Pay
  • Apple Pay & More

Discounts available for all Orders Purchased using Cryptocurrency (BTC, ETH, LTC, Binance Pay, Etc) -10% and PayPal -5%!

Customer Support

Our customer support team is here to assist you. Contact us for help with orders, shipping, returns, or general inquiries.

Email us at [email protected] or visit our website.

FAQ

What is your return policy?
You can return most new, unused items within 30 days of receiving your order. Returned items must be in original packaging with all parts intact.
How do I track my order?
Once your order is shipped, we will send a tracking number to the email address provided during checkout. You can use this to track your package.
Do you ship internationally?
We currently ship to the U.S. and selected international locations. Please check our shipping policy for details.
Can I change my order after it's placed?
We process orders quickly, so changes must be made within 24 hours of placing the order. Please contact our customer service immediately if you need to make a change.
What types of cigars do you offer?
We offer a wide range of premium cigars, including handmade, machine-made, and flavored options from top brands.
How do I store my cigars properly?
Cigars should be stored in a humidor to maintain proper humidity levels and ensure they remain fresh and flavorful.
Do you offer cigar accessories?
Yes, we offer a variety of cigar accessories including cutters, lighters, humidors, and more.
Why should I shop with Ray's Cigar?
We offer the lowest prices guaranteed on cigars, flat rate shipping anywhere in Canada and the USA, and no taxes or duties.
How do I contact customer support?
You can reach our customer support team via email at [email protected] or through our Live Chat on the website.
What if my order is damaged upon arrival?
If your order is damaged upon arrival, please contact us immediately with photos of the damage, and we will arrange for a replacement or refund.
Visit Our Shop and Order Now!
error: Content is protected !!