Refunds and Returns Policy - Ray's Cigar

Refunds and Returns Policy

Returns

We strive to ensure your satisfaction with every purchase from Ray's Cigar. If you are not entirely satisfied with your purchase, you can return the product under the following conditions:

  • Returns must be made within 30 days from the date of receipt.
  • Products must be returned in their original packaging and must be unused, undamaged, and in resalable condition.
  • Customers are responsible for the cost of return shipping, except in cases where the item is defective or incorrect due to our error.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

  • Full refunds will be issued for defective or damaged products.
  • Partial refunds may be granted in certain cases, such as items returned that are not in their original condition or are missing parts.

Non-Returnable Items

Certain items are not eligible for return or refund. These include but are not limited to:

  • Customized or personalized products.
  • Items purchased on clearance or marked as final sale.
  • Gift cards.

Exchanges

If you need to exchange a product for the same item due to defects or damage, please contact us at [email protected]. We will guide you through the exchange process and provide further instructions.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our Refunds and Returns Policy, please contact us at:

Email: [email protected]

error: Content is protected !!